WATI support in Malayalam
WATI support in Malayalam
മലയാളത്തിൽ WATI സപ്പോർട്ട് — for teams that would rather explain the problem in the language they think in.
Short answer
WATI's own support operates in English. For Kerala businesses whose staff work in Malayalam, that gap is where automation projects stall. As a certified WATI partner in Kozhikode, Prasad Pkd provides setup help, troubleshooting, template rewriting, chatbot flow building and team training in Malayalam — for accounts he set up and for businesses already on WATI whose configuration is not working. മലയാളത്തിൽ സംസാരിക്കാം.
Problems people bring most often
Message templates keep getting rejected
Almost always a category mismatch or wording that reads as promotional inside a utility template. Meta reviews templates against fixed criteria, and the rejection reason it returns is rarely specific enough to act on. Rewriting to the actual rules usually clears it.
The quality rating dropped to medium or low
This is a warning that matters. Meta rates every business number based on how recipients respond — blocks and reports pull it down. A low rating cuts your messaging limits, sometimes mid-campaign. Recovery means fixing what you send and to whom, and it takes time, so acting at the first drop is important.
The chatbot is not triggering
Usually keyword configuration, a flow condition that never evaluates true, or the 24-hour session window having closed so only template messages can be sent.
Leads from Meta ads are not reaching WATI
Broken integration between the lead ad form and WATI, or a click-to-WhatsApp campaign pointing at the wrong number. Fixable, but it silently loses every lead until someone notices.
Broadcast delivered to fewer contacts than expected
Messaging tier limits, opt-out contacts, or invalid number formats in the uploaded list. Each has a different fix.
Staff will not use the shared inbox
A training problem, not a software problem — and the most common reason a working WATI account still fails to change anything.
How support works
- WhatsApp or call +91 79942 77666 during working hours — Monday to Friday 10:00–18:00, weekends 14:00–17:00 IST.
- Screen sharing for anything that needs to be seen rather than described.
- Team training sessions in Malayalam so staff can handle routine changes themselves.
- Written notes in Malayalam for the fixes your team will need to repeat.
Already on WATI through someone else?
That is fine. Support, flow rebuilds and training are available for existing WATI accounts regardless of who set them up. If the setup is the problem rather than the software, a rebuild is often quicker than troubleshooting around it.
നിങ്ങളുടെ ഭാഷയിൽ
WATI സെറ്റപ്പ്, ചാറ്റ്ബോട്ട് ഫ്ലോ, ടെംപ്ലേറ്റ് അപ്രൂവൽ, ടീം ട്രെയിനിംഗ് — എല്ലാം മലയാളത്തിൽ. നിങ്ങളുടെ ബിസിനസ്സിന് WhatsApp ഓട്ടോമേഷൻ ശരിയായി പ്രവർത്തിക്കാൻ വേണ്ട സഹായം, നിങ്ങൾ ചിന്തിക്കുന്ന ഭാഷയിൽ തന്നെ.
Frequently asked questions
Where to go next
Pages that answer the follow-up questions this one usually raises.
Talk to Prasad directly
Based in Kozhikode and working across Kerala. First conversation is free — bring the problem you are actually stuck on.