Refund and cancellation policy
When refunds apply, when they do not, and how to raise a request. Last updated 5 September 2026.
Consultation sessions
Booked sessions can be rescheduled free of charge with at least 24 hours' notice. Cancellations made at least 48 hours before the session are refunded in full. Cancellations inside 48 hours, or non-attendance without notice, are not refunded because the time was reserved for you.
Courses and training programmes
Course fees are refundable in full if you cancel before the batch begins. Once a batch has started and material or recordings have been released, fees are not refundable, as the content is delivered digitally and cannot be returned. If a batch is cancelled or rescheduled by us and the new dates do not suit you, you receive a full refund.
Managed advertising and retainers
Retainer fees cover work performed during the period. A retainer can be ended with notice as set out in your agreement; fees for work already carried out in the current period are not refundable. Advertising spend paid to Meta is never refundable by us — it is paid directly by you to Meta.
WhatsApp API and setup projects
Setup fees cover configuration work and become non-refundable once that work has started. WATI subscription fees and Meta conversation charges are billed by those companies under their own terms and are not refundable by us. Where a Meta verification or approval is declined for reasons outside our control, the setup work performed remains chargeable.
How to request a refund
Email prasadpkdofficial@gmail.com with your name, the service, the payment date and the reason. We respond within seven working days. Approved refunds are returned to the original payment method, typically within 7–10 working days depending on your bank.
If something has gone wrong
Before requesting a refund, tell us what happened. Most problems are fixable, and we would rather resolve the work than end the relationship.